The Community Comments WordPress plugin will no longer be available after October 20, 2016. This means that no new users will be able to sign up for Community Comments. Existing implementations of Community Comments and custom Livefyre embeds will continue to function until February 1, 2017, at which point all implementations will become read-only (e.g. no new comments will be saved). After March 1, 2017 the Community Comments application and custom Livefyre embeds will no longer render on users’ sites. Technical support will be discontinued in unison with the shutdown of the Community Comments plugin and custom embeds.
What are Community Comments?
The Livefyre Community Comments application is a real-time commenting solution for free users. Community Comments integrate with social media and bring conversations back to users owned sites to increase engagement and spark conversation.
Why are Community Comments going away?
Livefyre was acquired by Adobe in March 2016. In order to align with the Adobe Marketing Cloud platform, we made the strategic decision to move exclusively towards an enterprise based model. To help Adobe build the most comprehensive marketing platform in the world, we have to focus our team on our core business. This means making difficult decisions about which products to support.
Who will be impacted?
Free users of Community Comments will no longer be able to use the feature and will need to migrate to a different platform.
What should customers do now?
Community Comments customers will need to use the Adobe/Livefyre export tool (available November 30, 2016) to download comments and deactivate the plugin before February 1, 2017.
The export tool will allow you to quickly and easily retrieve your historical comments with ease as you transition to an alternative platform.
Alternative Platform Suggestions:
- WordPress Comments: https://wordpress.org/plugins/gplus-comments/
- Disqus Comments: https://wordpress.org/plugins/disqus-comment-system/
To get in touch with a member of our support team, contact firstname.lastname@example.org.