Why can't I find a specific Tweet or Facebook post on Storify?


The Storify story editor allows you to search many services for relevant content, with Twitter and Facebook being two of our most-searched areas.

Here, you'll find out why not all Tweets or Facebook posts might appear when searching those services. We'll also tell you how to use the Embed URL tool or the Storify Chrome extension to get the tweets or Facebook posts you're after in that case.

Having trouble finding a Tweet? It might be too old (or too new!)

Twitter's Search API provides up to 10 days' results for general searches
(the "Search" area you see in the Twitter area of the story editor). 

If you perform a general Twitter search and the most recent result is over 10 days old, you'll see a "No results found" message.

Example: 10 days after a conference, you use the "Search" area of Twitter on Storify and type in the conference hashtag. Because the most recent search result is over 10 days old, Twitter's search API will not surface any results in this area of the Storify story editor.

Twitter's Search API might not have access to brand-new Tweets.

If you're searching for Tweets that were just created, it can sometimes take a short while for these to appear in searches that come through the Twitter Search API, particularly for searches related to high-volume hashtags. In many cases this takes minutes at most. Waiting a short while before trying the search again might give Twitter more time to index its tweets and make them available via the Search API Storify uses.

Example: A Twitter chat is happening right now, or just finished minutes ago. Hundreds of tweets related to the chat's hashtag were just created, but some are not appearing in Storify's Twitter search area yet. It may take a few additional minutes for Twitter to index these so they show up in Storify's connection to the Twitter search API.

You can still Storify the posts you're after. Here's how:

Use the Embed URL tool

If you know the specific URL of the public tweet you want, paste it into the "Search" area of Storify's Twitter source or the "Embed URL" tool to find it instantly.

Use the Storify Chrome Extension

With this installed in Google Chrome, you can Storify public items from all over the web, including Tweets on Twitter and comments or posts from a Facebook Page.

How to use the Google Chrome extension for Storifying public Tweets, Facebook posts, web articles, text selections on pages and more:

  • Install the Google Chrome extension from http://storify.com/tools

  • On Twitter, a "Storify" button will now appear when you hover your mouse on Tweets

  • On Facebook, you may see a similar "Storify" button on posts if you have the Chrome extension installed in your browser. Simply click this if so. If you don't, you can also right-click anywhere on a post or comment and choose "Storify > Storify This Post" from the options that appear.

When you Storify something using the Google Chrome extension, you should see a modal appear in your browser, like this:

Simply confirm the message there, and you will have sent the item to your Storify account in the "Saved Elements" area.

The next time you access the Storify story editor, you'll find everything you've Storified with the Chrome extension by clicking on the Storify source and going to "Saved Elements." From there, you can drag/drop items into the story you're editing.

If you're ever having issues with the story editor or the options suggested here, feel free to contact support via the form at the top of this page. We're always happy to help!

Have more questions? Submit a request


Powered by Zendesk